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ICT

The customized service specialized in the customer
with the outstanding IT capacity and know-how is provided.

Business Areas

System Integration IT Outsourcing Solution Digital Transformation

Solution

Hanwha Systems provides the optimal IT solution preemptively responding to the rapidly changing market environment.

Hanwha Systems' W1NE Solution stands for World No.1 Next
gEneration, aiming to be the global No.1 next-generation solution.

Starting in the domestic insurance industry, W1NE Solution has expanded into the entire financial sector
and service industry. It is continuously investing in updating and advancing the solution to enter the global market.

W1NE SOLUTION Suite

W1NE SOLUTION provides product data management(FACTORY), integrated rule information management(RULE), product contract model management(HOUSE), and customer information integration and management(CUSTOMER) within the insurance value chain.

Insurance Value Chain

Sale
  • Sales Planning
  • Sales Support
  • Sales Performance Analysis
  • Insurance Application
  • Underwriting
  • Sales Activities
Claim
  • Accident Handling Planning
  • Insurance Fraud Management
  • Accident Handling

W1NE FACTORY & RULE

WHY? W1NE FACTORY/RULE

W1NE is a solution that enables the integrated management of master data and business rules by assembling various products based on modular product components.

An integrated solution for managing product master data and business rules,
enabling the creation of product structures by assembling modularized product components

  • Standardization and
    modularization of product
    components
    • Flexibly configure and define diverse product structures and attribute pools with ease
    • Optimized product structures and master data based on a standardized, modularized pool
    • Minimizing new development scope through the reuse of pre-defined product components
  • Integrated
    management of product
    master data
    • Integrated management of product-related attributes, structures, and master data
    • Integrated management of enterprise-wide master data for business operations
    • Classification-based management of product master data
  • Integrated
    management of
    business rules
    • Management of business rules related to the product lifecycle
    • Define and manage various types of business rules with ease
    • Management of test data and results for business rules

Key Features

  • Modularization and reuse of product components
  • Defining the basic product structure by assembling product components
  • Management of product master data by type and attribute
  • Management of attribute item pools and single/multiple/set attribute items
  • Providing tools for creating and testing business rules
  • Providing user-friendly features for rule management

Implementation Cases and Roadmap

W1NE Solution continuously enhances its technology based on innovations such as AI, incorporating improvements requested by existing customers to keep pace with business changes. Since 2024, we have been expanding into overseas markets such as Vietnam, integrating multilingual features and actively engaging in sales activities

2019

Life Insurance Business-Based Solution

Launch of Core Solution for Life Insurance

W1NE Factory
Providing APIs for Life Insurance Product and Business Rule Management, Utilization.
  1. (1) Flexible product structure and large-scale data management capabilities
  2. (2) Instant product and business rule API provisioning
  3. (3) Scenario-based validation and process-driven management
W1NE House
Providing APIs for life insurance product contract models, contract and transaction management
  1. (1) IAA model-based contract management
  2. (2) Standardized deposit and withdrawal management and journal entry engine
  • Hanwha Life Insurance
  • Hanwha Life Financial Services
2022

Expanding into Non-Life Insurance Business

Expansion into Non-Life Insurance Operations and Enhancement of Rule Functions

W1NE Factory
Enhancement of Life and Non-Life Insurance Product Management Functions
  1. (1) Implementation of Non-Life Insurance Product Structure
  2. (2) Applying operational knowledge to Hanwha Life Insurance W1NE
W1NE Rule
Independent commercialization of business rule management solution
  1. (1) Addition of various rule types, including Flow Rule
  2. (2) Enhancing intuitive testing and value tracking functionality
  • Shinhan EZ General Insurance Co., Ltd
From 2024 to Present

Global feature adoption and solution upgrade

Multilingual support, service optimization, and AI integration for global expansion

Multilingual support for Southeast Asian market expansion
  1. (1) UI and common service enhancement for multilingual support
  2. (2) Service optimization for small and mid-sized clients
W1NE Premier Release
Insurance amount calculation solution
  1. (1) Standardized, modular, and adaptive calculation framework
Solution functionality enhancement in progress
  1. (1) LLM-based insurance document analysis and automated extraction
  2. (2) LLM-based automated rule generation and validation
  3. (3) Reflecting operational and maintenance expertise from Hanwha Life and Shinhan EZ
  • Hanwha Solutions Insight MUWA
  • Hanwha Life Insurance
  • Hanwha Life Financial Services
  • Shinhan EZ General Insurance Co., Ltd
  • Hanwha Solutions Insight MUWA

Benefit

W1NE FACTORY aims to enhance clients' business competitiveness.

Providing timely products that meet
marketand customer needs
through a modular and component-based product factory

  • Flexible product
    modeling
  • Providing consistent
    and standardized
    master data
  • Rapid product
    launch
Business
  • Foundation for diverse product launches based on market and customer changes
  • Business consistency through integrated data management
  • Rapid product launch through master data validation
IT
  • Standardized and integrated core business data for efficient product sales and operations
  • Streamlining core operations by eliminating redundant product data and logic
  • Reduced effort for new product development and testing

W1NE RULE maximizes business agility and IT efficiency to support continuous innovation and competitiveness for clients.

Boosting business agility
through integrated rule management and visualization

  • A cohesive and efficient
    rule management
  • Seamless
    Collaboration
  • Faster Time to
    Market
Business
  • Enhancing agility and flexibility in business-driven change
  • Improving consistency and accuracy in business process execution
  • Internalizing and capitalizing on business know-how and policies
IT
  • Minimizing system modifications by separating business rules
  • Streamlining maintenance to reduce development time and costs
  • Enhancing management efficiency through unified business rules

W1NE FOR CUSTOMER

WHY? W1NE FOR CUSTOMER

We collect, classify, and utilize customer information consistently through an integrated customer data management system. W1NE FOR CUSTOMER offers standardized classification criteria based on journeys, types, and categories. Our solution also provides the flexibility to support customized configurations for each client.

Based on the customer information management system and process
according to the flow of customer information life cycle
Integrated Customer Solution for Collection, Utilization, Management, Disposal

  • Integrated Customer
    Management
    • Single Customer Information Management Based on Customer
    • Relationship Management Between ID Customers
    • Management of Customer Behavior Data from Digital Channels
    • Tracking Customer Behavior Logs Across Multiple Channels
  • Insurance-specific
    customer solutions
    • Standardized Customer Information Management by Journey, Type, and Category
    • Establishment of Domestic and Global
    • Compliance and Governance Systems
    • Possession of Customization Capabilities
  • Customer Information
    Lifecycle Management
    • Manage customer information of collection/creation, utilization, management, and digging according to customer Life Cycle
    • Have 21 sub-processes/6 business rules for systematic management

Core
Functions

  • Customer Information Management Aligned with ID Schemes
  • Customer Behavior Tracking via Contact History
  • Detailed Customer Classification by Individual/Corporate and Contract Status
  • Ensuring Scalability for Customization
  • Have compliance standards and system policy governance systems
  • Hold process and rule criteria in the lifecycle

Implementation Cases and Roadmap

W1NE FOR CUSTOMER standardizes the business structure and attributes of insurance companies. It builds a customization framework to enhance compatibility and better meet customer requirements. Multilingual functions and global customer data collection are also strengthened to meet international needs.

2019

Secured a life insurance-based
solution prototype

Initial implementation based on life insurance operations

Secured an integrated customer information management model
  1. (1) MDM-based single source data integration through a model-driven approach
  2. (2) Enterprise-wide unified customer information provided based on customer ID
Secured a process model aligned with the customer lifecycle
  1. (1) Provided APIs covering the entire customer lifecycle
  2. (2) Applied 21 sub-processes and 6 business rules
Compliance risk response framework
  1. (1) Sensitive information protection through access control
  2. (2) Support for global regulations (AML/FATCA)
  • Hanwha Life Insurance
2022

Applied to
general insurance operations

Incorporated general insurance attributes and secured package compatibility features

Incorporated the structural attributes of general and digital insurance companies
  1. (1) Reflected the customer management structure of general insurance
  2. (2) Reflected the consent and history structure of digital insurance customers
Secured package compatibility
  1. (1) Ensured compatibility between W1NE FOR CUSTOMER and core packages
  2. (2) Managed sensitive customer information access history across multi-channels and provided customer behavior journey
  • Shinhan EZ General Insurance Co., Ltd
From 2024 to Present

Expanded into a full solution
with global functionalities

Solution expansion with enhanced customization flexibility and global capabilities

Solution development with enhanced customization flexibility
  1. (1) Standardization of third-party integration areas enables tailored offerings to meet client needs
  2. (2) Provision of white box areas allows greater flexibility in expanding customer management scope
Expansion of global capabilities
  1. (1) Implemented multilingual functions to support global market entry
  2. (2) Enhanced multinational customer information collection to accommodate country-specific customers
  • Hanwha Life Insurance
  • Shinhan EZ General Insurance Co., Ltd

Benefit

Systematic information management aligned with the customer lifecycle and business processes, combined with an encryption-based security framework, enhances business efficiency by maximizing both data protection and the usability and reusability of personal information.

Business Expected Benefits

Personal data protection and behavioral prediction through systematic management

  • Customer Centric Business
  • Customer Management Governance Framework
  • Event Management by Customer Journey
  • Prediction of Future Customer Behavior
  • Business process management tailored to the customer lifecycle (4 upper-level processes, 21 sub-processes)
  • Incorporates not only customer information management but also a governance framework (including encryption and authorization) for optimal, centralized handling of personal data
  • Integrates customer transaction and analytical data for unified management, collects contact information by customer type, and provides events based on the customer journey
  • Analyzes customer behavior to derive personas and predict future actions for use in campaigns and marketing

Maximizing business value
through customer-centric
and systematic management

Business Expected Benefits

Personal data protection and behavioral prediction through systematic management

  • Customer Centric Business
  • Customer Management Governance Framework
  • Event Management by Customer Journey
  • Prediction of Future Customer Behavior
  • Business process management tailored to the customer lifecycle (4 upper-level processes, 21 sub-processes)
  • Incorporates not only customer information management but also a governance framework (including encryption and authorization) for optimal, centralized handling of personal data
  • Integrates customer transaction and analytical data for unified management, collects contact information by customer type, and provides events based on the customer journey
  • Analyzes customer behavior to derive personas and predict future actions for use in campaigns and marketing
IT Expected Benefits

Efficient customer information delivery and management via 500 APIs and ID-based structure

  • Over 500 APIs
  • Systematic personal information standards
  • Optimized data architecture
  • Utilizes over 500 APIs to easily provide various formats of customer information tailored to customer needs
  • Manages access control and encryption rules to secure personal information and provides standard information and management functions
  • Possesses optimized data architecture tailored for the insurance industry through diverse life/general insurance solutions
  • Facilitates data reusability via ID-based unified data management and third-party data linkage

Contact

w1ne.solution@hanwha.com