Hanwha Systems
HiON
Built on the global top-tier ServiceNow platform, HiON integrates ITSM,
ITAM, ITOM, and Knowledge Management to
deliver structured, flexible, and optimized IT service operations.
HiON Service Offering
1 ITSM
Execute change management processes systematically according to change types,
and deliver services aligned with
organizational goals through consistent incident management workflows.
2 ITAM & Performance Management
Support asset intake processes, automate asset information management through
Autodiscovery technology,
and provide real-time operational performance metrics.
3 Certification Compliance
Manage IT operations through HiON to meet ITGC and ISO 20000 certification requirements.
HiON Key Advantages
Expected Benefits of HiON
“
Automating organizational workflows and leveraging service portals, mobile capabilities,
and One Platform-based data analytics/statistics effectively enhances service quality.
”
